FAQs


FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after you contact us for further information.

Do you have a minimum order quantity?

For stocks, we have no MOQ requirements. Usually, we always keep stocks on white and black rods.

Can you supply the relevant documentation?

Yes, we can provide most documentation including certificates, test report, product property table and other documents you required.

What is your lead time?

Normally, 5 to 10 days for stocks. If we don’t have corresponding stock, we will need 15 to 20 days for production. It depends on the quantity of your order.

What kinds of payment methods do you accept?

You can make the payment to our bank account or PayPal.
If the total amount is less than $3,000, our payment terms is 100% TT in advance. If the total amount is more than $3,000, our payment terms is TT 30% deposit,balance payment before handover the goods.

What is the product warranty?

We warrant our product quality and service. Our commitment is to make you satisfied with our products and establish a long term good relationship with you. To be a reliable partner rather than a supplier.

What is your sample policy?

For conventional products, we can offer you a small sample for free. But you need to pay the courier cost. For customized sample, we will charge for the sample cost and courier cost.

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